Frequently Asked Questions

Find answers to common questions about our products and services.

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What Is Your Return Policy?

We offer a 30-day, hassle-free return policy. If you are not satisfied with your item, you can return it within 30 days of delivery for a full refund or exchange. Please ensure items are unused and in their original packaging. To start a return, please visit our 'Return & Refund Policy' page.

How Long Does Shipping Take?

We are pleased to offer Free UK Shipping on all orders. Standard delivery typically takes 8-12 business days to arrive after your order has been processed. You will receive a shipping confirmation email as soon as your order is on its way.

Do You Ship Internationally?

To ensure the best possible service, we currently focus on serving our UK customers. At this time, we only ship to addresses within the United Kingdom.

How Can I Track My Order?

Yes. Once your order is dispatched, we will send you a confirmation email containing your unique tracking number. You can use this number on our 'Track Your Order' page (or the courier's website) to follow your package's journey.

What Payment Methods Do You Accept?

We accept all major, secure payment methods, including Visa, Mastercard, American Express, Discover, Maestro, Google Pay, and Apple Pay. All transactions are processed through a 100% secure checkout, and your payment details are never stored.

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Contact Us

If you have any other questions, please contact our customer service team:

• Legal Business Name: Klystro LLC
• Email: info@klystroessentials.co.uk
• Phone: +447352823653
• Registered US Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
• UK Correspondence Address: 4th Floor, 86-90 Paul St, London, EC2A 4NE, United Kingdom
• Support: Monday to Friday: 9:00 - 17:00